Based on information available as of March 16th, 2020
Coronaviruses are a large family of viruses. They can cause diseases ranging from the common cold to more severe diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS-CoV). Some transmit easily from person to person while others do not. COVID-19 is a new disease that has not been previously identified in humans.
Those with COVID-19 may have little to no symptoms. You may not know you have symptoms of COVID-19 because they are similar to a cold or flu. Symptoms may take up to 14 days to appear after exposure to COVID-19, and may include:
The public health risk associated with COVID-19 for Canada is high. Current evidence suggests person-to-person spread is efficient when there is close contact. It is recommended that you keep practicing good hygiene to limit the spread of the virus.
It is recommended by the Government of Canada to avoid any non-essential travels outside of Canada until further notice.
You can stay healthy and prevent the spread of infections by:
If patients believe they have symptoms that resemble those outlined above, the following steps are recommended:
It’s important that if you suspect you have been exposed to COVID-19, to not visit your pharmacy. Call your pharmacist to review your situation over the phone and discuss the best way to receive your medication.
Why is my medication only being renewed for 30 days?
Your pharmacist will only supply medication for 30 days, outside of exceptional situations, to ensure all patients have access to their medication.
Should I avoid taking Ibuprofen for my COVID-19 symptoms?
While the Government of Canada has been monitoring reports claiming Ibuprofen could worsen symptoms of COVID-19, there are no concrete scientific evidence that support this. The Government of Canada will continue to monitor the situation closely. Call and speak to your Pharmacist about whether or not Ibuprofen is appropriate for you.
I have a new prescription, but I can’t go to the pharmacy. What should I do?
Ask your doctor to provide your pharmacist your prescription by phone or fax. You can then discuss options with your pharmacy on how to receive your medications without coming in person.
Your pharmacy offers an array of services to help you get your medications at home or in a way that will minimize contact. These services may include:
Call your pharmacy to verify the availability of these services and arrange the details.
Can I have my prescriptions filled at another pharmacy for convenience?
Call the new pharmacy to explain the situation and ask about their delivery options. The new pharmacy of your choice will contact your current pharmacy to transfer your prescriptions.
Will PPE (Personal Protective Equipment) be available at my pharmacy?
These products, including face masks, protective gloves and hand sanitizers are in high demand and may not be currently available at your pharmacy. Make sure you call your pharmacy before you leave, to avoid unnecessary trips.
If I don’t have any symptoms, can I still come to the pharmacy?
Whenever possible, avoid coming physically to the pharmacy. If you absolutely need to go, please call to verify store hours before you leave. Once in the store, make sure to keep at least 2 meters of distance between staff members and other customers, as well as following safety guidelines established by the pharmacy. Prioritize contactless methods of payment instead of cash.
Use our online or remote resources to access your medication or your pharmacist, such as delivery services, curbside pick-ups or mobile application. If you need to speak with your pharmacist, use the phone instead.
For the latest and most up-to-date information, visit the Public Health Agency of Canada's web page on COVID-19.
You can also follow Canada's Chief Public Health Officer, Dr. Theresa Tam, on Twitter at @CPHO_Canada.
Canadians travelling abroad are encouraged to consult the travel health notices on travel.gc.ca.
The information contained herein is provided for informational purposes only and is not intended to provide complete information on the subject matter or to replace the advice of a health professional. This information does not constitute medical consultation, diagnosis or opinion and should not be interpreted as such. Please consult your health care provider if you have any questions about your health, medications or treatment.