You and your pharmacist are on the same team

To give you the best service and to personalize your care, your pharmacist needs to work closely with you. Help your pharmacist help you!

Share information

Your pharmacist must have information about you to properly review your record. Take the time to provide all relevant  information about your health (illnesses, allergies, etc.) and your lifestyle. Talk about any side effects or problems that you’re having with your medications. Discuss your fears and your expectations. By sharing this information in confidence, you’ll receive services that truly meet YOUR needs.

Adhere to your treatment

The best way to take care of your health is to follow the recommendations of your pharmacist and doctor when it comes to your medication and treatment. In fact, many people are hospitalized every year because of medication misuse. When you adhere to your recommended medication dosage, your drug treatment will be that much safer and more effective.

You may have side effects or not get the expected benefit even if you follow your prescription to the letter. Tell your pharmacist, who will listen to you and try to find a solution to your problem. If you’re thinking about stopping your medication, talk to your pharmacist first, as suddenly stopping a medication can have risks.

Make the most of your pharmacist's time and yours

Renew your prescriptions in advance over the phone or through our mobile app. You’ll avoid waiting for the pharmacist to review your record and prepare your medications.

To get the most out of your consultation with the pharmacist, make an appointment  so that your pharmacist can spend more time answering your questions and talking to you about your health problem.

Keep up with your check-ups

Your health changes over time. Regular check-ups will let your doctor periodically re-evaluate your treatment and adjust it to your condition. When you see your doctor, remember to renew any prescriptions so that your pharmacy record is regularly updated too.

When a new prescription is added to your record, ask your pharmacy to give you an updated medication list. Keep this document with you at all times, as it is useful when you see your doctor and for other situations too.

Your pharmacist is a health care professional who is easily accessible every day of the week. Your pharmacist is there to listen to you, answer your questions and give you advice. Don’t hesitate to see your pharmacist if you have questions or concerns about your health and your medications.